Frequently Asked Questions
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General Questions
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Q: What is shophalalbeauty.com?
A: shophalalbeauty.com is an online store from Indonesia that provides halal cosmetic and skincare products from brands like Wardah beauty, and offers International shipping.
Q: Are all products sold here halal?
A: Yes. We only sell beauty products that are halal-certified from trusted brands with a strong commitment to halal standards.
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Orders & Payments
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Q: What payment methods do you accept?
A: We accept payments via [debit/credit card, PayPal, Wise, Western Union Online]. All transactions are processed securely.
Q: Can I pay in my local currency?
A: Yes. You can complete your payment in your preferred currency.
Q: How can I track my order?
A: After your order has been shipped, we will send you a shipment tracking link. You can see it in the ‘My Orders’ menu.
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Shipping & Returns
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Q: What are the international shipping costs?
A: Shipping costs are calculated based on the product’s weight and the destination country.
Q: How long does international shipping take?
A: Standard shipping time is 3 – 10 business days. Delivery may be faster or slower depending on the customs process.
Q: Are you responsible for taxes/customs duties in the destination country?
A: Customers are responsible for any import taxes or customs duties that may be charged in accordance with their respective country’s regulations.
Q: Can I return a product?
A: We apologize, but we do not accept returns or exchanges for products.
Before we ship, we ensure that every product matches your order, has a long expiration date, and is safely packaged according to standards.
