Frequently Asked Question (FAQ)
General Questions
What is shophalalbeauty.com?
ShopHalalBeauty.com is an Indonesia-based e-commerce specializing in halal cosmetics, skincare, haircare, and body care products with international shipping.
Are all products sold here halal and cruelty-free?
Yes. All products we sell are halal-certified and cruelty-free, sourced from trusted brands such as Wardah.
Orders & Payments
What payment methods do you accept?
We accept payments via Debit/Credit Card and PayPal. All transactions are processed securely.
Can I pay in my local currency?
Yes. You can complete your payment in your preferred currency.
How can I track my order?
Once your order has been shipped, a tracking link will be available in the “My Orders” menu.
Shipping
Which countries do you ship to internationally?
We currently ship to the following countries:
• Asia & Oceania:
Australia, New Zealand, Singapore, Malaysia, Brunei, Japan, South Korea, China, Hong Kong, Taiwan, Philippines, Bangladesh, Pakistan, Sri Lanka, India, Thailand
• North & South America:
United States (US), Canada, Brazil
• Europe:
United Kingdom (UK), Netherlands, Germany, France, Italy, Spain, Portugal, Belgium, Sweden, Austria, Latvia, Turkey
• Middle East:
United Arab Emirates (UAE), Saudi Arabia, Qatar, Kuwait, Bahrain, Lebanon
• Africa:
Morocco, Egypt
*We are continuously expanding to more countries. Please check back regularly for updates.
• Asia & Oceania:
Australia, New Zealand, Singapore, Malaysia, Brunei, Japan, South Korea, China, Hong Kong, Taiwan, Philippines, Bangladesh, Pakistan, Sri Lanka, India, Thailand
• North & South America:
United States (US), Canada, Brazil
• Europe:
United Kingdom (UK), Netherlands, Germany, France, Italy, Spain, Portugal, Belgium, Sweden, Austria, Latvia, Turkey
• Middle East:
United Arab Emirates (UAE), Saudi Arabia, Qatar, Kuwait, Bahrain, Lebanon
• Africa:
Morocco, Egypt
*We are continuously expanding to more countries. Please check back regularly for updates.
What are the international shipping costs?
Shipping costs are calculated based on the product’s weight and the destination country.
How long does international shipping take?
Standard international shipping takes approximately 3–7 business days after dispatch, depending on the destination country and customs clearance.
Customs & Taxes
Are you responsible for taxes/customs duties in the destination country?
Customers are responsible for any import taxes or customs duties that may be charged according to their country’s regulations.
Returns & Refunds
What is your return and refund policy?
We only accept returns or refunds if the item you receive is damaged, incorrect, or incomplete.
Before shipping, we make sure the products match your order, are safely packaged, and have a long expiration date.
If there is an issue, please contact us within 24 hours of delivery and provide an unboxing video as proof.
After reviewing your case, we will offer a replacement or refund if eligible.
Before shipping, we make sure the products match your order, are safely packaged, and have a long expiration date.
If there is an issue, please contact us within 24 hours of delivery and provide an unboxing video as proof.
After reviewing your case, we will offer a replacement or refund if eligible.
⠀⠀
